Privacy Policy

1. Introduction

PATRIVELA ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place orders for products, or interact with our services.

2. Information We Collect

We collect several types of information from and about users of our website, including:

• Identity & Contact Data: Full name, email address, phone number, shipping and billing address.
• Transaction Data: Details about payments to and from you and order history for curated Italian artisanal products.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• Usage Data: Information about how you navigate, browse, and interact with our website.

3. How We Use Your Information

We process your personal data for the following purposes:

• To process, fulfill, and ship your product orders across international destinations.
• To communicate order status, logistics updates, and customer support inquiries.
• To manage your account and personalize your browsing experience.
• To improve our website functionality, product selection, and user experience.
• To comply with legal obligations, tax laws, and accounting requirements.

4. Payment Processing & Data Security

We do not store complete credit card or payment credential details on our servers. Payment processing is handled by secure, PCI-DSS compliant payment gateways. We implement administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or alteration.

5. Sharing of Information

We do not sell or rent your personal information to third parties. We share data only with trusted service providers necessary to operate our service, including:

• Logistics and courier partners for order delivery.
• Secure payment gateway providers.
• IT support, cloud infrastructure, and hosting providers.
• Legal authorities when required by applicable laws or court orders.

6. Your Rights Under GDPR / Applicable Laws

Under applicable data protection laws, you have rights including:

• Access & Rectification: The right to request access to and correction of your personal data.
• Erasure: The right to request deletion of your personal data ("right to be forgotten").
• Data Portability: The right to request a copy of your personal data in a structured, machine-readable format.
• Objection & Restriction: The right to object to processing or request restriction of data handling.

7. Contact Us

If you have any questions or requests regarding this Privacy Policy or our data practices, please contact us at: